Reference

Understand the Terms Before You Start

These terms and conditions set out the rules that apply when you open an account with garong vip and use any part of the service — from funding your account via DANA, OVO, or GoPay to accessing the lobby.

Account eligibility appliesLocal law governs accessDANA, OVO, GoPay coveredTerms updated when neededContact us for any query
garong vip Understand the Terms Before You Start
TERMS CONTACT PATHS

Reach Us About These Terms

If any part of these terms is unclear, or if you need to request a change to your account details, our support team handles queries around the clock. Players in Bandung and across Indonesia can reach us through live chat, email, or our dedicated account help line — whichever works for you on mobile or desktop.

Team online

Live Chat

Open the chat widget from any page in the lobby. Our team responds within minutes and can walk you through any clause in these terms.

Email Support

Send a detailed query to our support address for written confirmation. Useful when you need a record of how a specific term applies to your account.

Account Help Line

Call or message our account help line for urgent term-related questions, including requests to update wallet details or close your account.

HOW WE HANDLE DATA

Account Security, Data and Your Rights

garong vip applies account-level security measures including OTP verification at login and encrypted storage of your wallet identifiers — whether you use DANA, OVO, or GoPay. We retain account data only for as long as required by applicable regulations in your eligible region. You have the right to request a copy of the data we hold, ask us to correct inaccurate records, or request account closure at any time by contacting support.

Data Retention

We keep your account and transaction records for the period required under applicable local regulations. After that period, data is deleted or anonymised in line with our internal policy.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your chosen language and payment method. You can clear these via your browser settings at any time.

Account Security

Every login triggers an OTP sent to your registered number. If you suspect unauthorised access, contact support immediately and we will lock the account within minutes.

Requesting Changes

To update your registered DANA, OVO, or GoPay wallet details, submit a request through live chat or email with your account verification. Changes are processed after identity confirmation.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice. If your question is not covered here, live chat is the fastest way to get a direct answer from our support team.

These terms apply to anyone who opens an account with garong vip and uses the service in a region where access is permitted under local law. Eligibility depends on your jurisdiction.

We publish updates on this page and note the effective date. Continued use of your account after an update is posted means you accept the revised terms. We aim to give reasonable notice for significant changes.

After closure, we retain your data only for the period required by applicable regulations. Once that period ends, your records are deleted or anonymised. Contact support to start the closure process.

Raise the dispute with our support team within 7 days of the transaction date. Provide your account ID and the transaction reference. We will investigate and respond in writing within a reasonable timeframe.

Access and eligibility depend on local law and the regulations of your eligible region. Where Indonesian law applies, these terms are interpreted in line with applicable Indonesian consumer and digital-service regulations.

Send a data request via email or live chat with your account verification details. We will confirm receipt and provide the information within the timeframe required by applicable local regulations.